Experienced Customer Service Representative skilled in CRM tools, technical documentation, and communication platforms, with a proven record of improving service efficiency and customer satisfaction.
Proficient in using CRM and ticketing software to manage customer queries, track cases, and escalate issues effectively—enhancing resolution rates and customer experience.
Skilled in creating service guides, protocols, and structured documentation using MS Office tools to ensure clear internal communication and support process consistency.
Experienced in using Excel, Outlook, and integrated MS Office applications for managing data, scheduling, and professional communication—supporting operational efficiency and team collaboration.
Dedicated Customer Service Representative with diverse experience across technical support, CRM platforms, and client communications. I excel in handling customer queries, streamlining service workflows, and enhancing resolution efficiency.
With a strong background in documentation, data management, and quality control, I bring a results-driven approach to customer service. My experience across global teams reflects my adaptability, communication skills, and process improvement mindset.
Extensive hands-on experience in using CRM software for customer query handling, lead management, and case resolution across multiple roles.
Strong proficiency in creating structured documents, service guides, and templates using MS Word, Excel, and PowerPoint for internal clarity and reporting.
My academic foundation provided me with strong analytical and technical skills, which I have effectively applied across customer service, technical documentation, and quality assurance roles.